Account Manager

Full Time
Texas
Posted 5 months ago

C.A.T. Global will grow to be a respected and widely recognized brand that offers a collection of non-asset based services; united with C.A.T. will have the ability to build full service logistics solutions anywhere in North America.

Account Manager

San Antonio

The Account Manager will be responsible for Account Management for one or more assigned accounts. The position will be the interface between the key account(s) and C.A.T. to drive optimized service delivery, customer value, satisfaction and continuous improvement.  Uses the knowledge and understanding of a customer’s business to provide solutions to penetrate and grow the account.  Sells diverse services and aligns the customer to C.A.T.’s capabilities.  Responsible for acting as the liaison between the client, carrier, shipper, and receiver; and developing solid relationships with all parties by providing world class customer service; and ensuring that any issues which might arise are quick and professionally resolved among all parties. Managing the movement of client’s goods from on time pickup through transport and delivery are critical to the success of the position.

RESPONSIBILITIES

  • Expand current customer accounts through ongoing relationship development.
  • Have a broad knowledge of truck markets/pricing and negotiate rates with customers.
  • Ability to facilitate business reviews for one or more customers, compiling service, history and cost data into formal presentations and delivers same to customer via phone, or in person independently.
  • High level of urgency with ability to re-prioritize to meet demands.
  • Track and record customer performance (Monthly, Quarterly, Annually)
  • Maintain, keep and update contract, RFQs, and Setup monthly customer reports to track and record progress.
  • Focuses on building customer relationships at multiple levels of larger organizations with self-sufficiency, with little guidance from the Vice President.
  • Demonstrated the ability and or drive to manage others. Takes an active leadership role on the floor and serves as a mentor to newer Account Managers and Customer Service Reps
  • Manage the relationship between the customer and C.A.T.
  • Provide excellent customer service skills when communicating through phone, email, and in person.
  • Negotiate spot quotes and contract rates on customer freight
  • Manage daily shipments and make sure they pick up and deliver as scheduled
  • Watch all current loads and proactively identify potential problems.
  • Communicate with Operations to track loads, manage carrier incidents and assist with invoicing
  • Collaborate with team on details required to ensure most effective solutions to customers and our carrier partners.
  • Responsible for managing customer expectations through the use of SOPs, KPIs, CRM and other metrics.
  • Ensure accurate data capture, data integrity and system entry in all customer related functions.
  • Effectively utilize data and problem-solving skills to proactively resolve customer issues.
  • Responsible for Forecasting and budgeting by contributing to the development and management of annual account plan/budget.
  • Performs additional duties as required

REQUIREMENTS

  • A minimum of 1 years of logistics/freight brokerage sales experience.
  • Bachelor’s Degree is preferred but could substitute with experience and outstanding sales results
  • Proven track record in generating profitable revenue growth and retaining existing customers
  • Bilingualism: English and Spanish

SKILLS AND EXPERTISE

  • Entrepreneurial attitude, competitive and confident personality
  • Ability to develop long term relationships
  • Must have strong problem solving skills and the ability to think and respond quickly to sales & service issues
  • Must have strong presentation skills and the ability to handle negotiations
  • Must be adaptable to changing needs of clients
  • Effective follow-up skills In-depth knowledge of the company’s product and services

WE OFFER

  • Competitive salary and commission
  • Collaborative working environment
  • Benefit Plan
  • Would you like to be part of our team?

Please forward your resume to jguindon@cat.ca

Job Features

Job CategoryFINANCE & ADMINISTRATION

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